SUPPORT FOR YOU
technical support will certify how clever your decision you have made. You purchase the machines and you'll
get more than machines...
01
PLM has an experienced service team standby to serve for you. We do our best to solve your puzzles and problems as soon as possible to reduce your waiting time and shorten the shut-down time.
We have a commitment of "4,8,36" which means respond to your requirements within 4 hours, give the pre-solution within 8 hours and complete within 36 hours. We devote to ourselves to solve your problems in the shortest time.
SERVICE PROMISE
02
Before delivery, we have debug and test machine to achieve the best performance. Besides, we will deliver the installation guidance along with machines.
- Installation schedule
- Matters needed attention
- FAQs.
If you have any doubts, just contact us, we will reply you within 4 hours.
03
We have create rich training documents and videos for your fast learning and training. These training includes:
- Controller operation instruction
- Machine daily maintenance instruction
- Trouble shooting instruction
You can come to our factory for actual operation instruction. Our specialists will display and guide you operate on the real machine. And we can solve your puzzles timely. At last, we will organize the FAQs for you. So, you can get the comprehensive experience and training other workers fast and efficient.
04
PLM have designed a maintenance guidance to help you efficient and fast maintenance, they will delivered along with the machines, and you'll contact us to get the e-books for easy storage.
- Maintenance cycle
- Matters needed attention
- Preparation item list
- Maintenance schedule
And we will supply timely guidance online if you needed.
05
SPARE PART